District Consumer Commission orders EuroKids to refund ₹30,000 in transport fee dispute
HYDERABAD: The District Consumer Disputes Redressal Commission-III, Hyderabad, has directed EuroKids The Pre-School to refund ₹30,000 to a complainant in a dispute over transport facilities, along with 9% annual interest from July 8, 2022, till realisation.
The order was pronounced on January 20, 2026.
Fee paid for two children in 2022
The complainant, Siripurapu Kishore, stated that he approached the school in June 2022 for admission of his two children, Siripurapu Rohan and Siripurapu Rishi, into Junior KG. He discussed the fee structure with principal and authorised representative of the school.
According to the complaint, the academic fee was ₹10,000, welcome kit ₹8,350, uniform ₹2,800 and transport fee ₹3,000 per child. On June 15, 2022, he paid ₹5,000 each towards admission for both children. On June 18, 2022, he paid ₹29,150 per child, including transport charges, and requested pick-up from June 20, 2022.
However, the complainant alleged that the school failed to provide its own transport service as promised. He said the school informed him that the driver had met with an accident and asked him to arrange his own transport temporarily. The children were stopped from attending school from June 29, 2022, citing lack of transport facility.
He sought a refund of ₹68,300 and ₹1 lakh as compensation for mental agony, alleging false promises and unfair trade practice. A legal notice was issued on July 8, 2022.
School denies allegations, cites NCDRC ruling
In its written version, the school admitted the admissions and receipt of fees but denied allegations of cheating or false promises. It stated that the children had received uniforms and related items tailored to their size and were not entitled to a refund for those items.
The school also argued that the complaint was not maintainable under the Consumer Protection Act, citing the Manu Solanki judgement of the National Consumer Disputes Redressal Commission (NCDRC). It contended that educational institutions do not provide services for commercial consideration and that there was no consumer relationship between the parties. It further questioned the territorial and pecuniary jurisdiction of the commission.
The school admitted that it had offered to refund ₹30,000, which the complainant declined.
Commission allows complaint in part
After hearing both sides, the commission partly allowed the complaint.
It directed the opposite party to:
Refund ₹30,000 with 9% interest per annum from July 8, 2022, till realisation.
Pay ₹10,000 towards compensation and litigation costs.
The remaining claims were dismissed. The commission granted 45 days for compliance from the date of receipt of the order.
