TVS dealer told to repair faulty iQube after consumer complaint
HYDERABAD: The District Consumer Disputes Redressal Commission-I, Hyderabad, has directed a TVS dealer to repair an iQube electric scooter and return it in roadworthy condition to a consumer. The order came in C.C. No. 25/2026, filed by Gandhakam Gourav, who purchased an iQube UG New-PE from Nanesh Automotives Pvt Ltd in March 2024.
Repeated service visits fail to resolve complaints
Gourav told the commission that the scooter developed an unusual disc-brake noise soon after he bought it. He said he repeatedly approached the dealer’s service centre but the problems continued.
He eventually left the scooter at the service centre in August 2025. He later issued a legal notice seeking redressal.
The commission examined the service records and found that Gourav had visited the service centre several times with different complaints. However, the records did not establish an inherent manufacturing defect.
The commission also noted that Gourav had not produced an automobile engineer’s report or other independent expert evidence. Such evidence could have established whether the alleged defects originated during manufacturing.
As a result, the commission rejected his request to replace the scooter or refund its purchase price.
Commission finds service deficiency
Nanesh Automotives did not appear before the commission despite receiving notice. The commission therefore forfeited the dealer’s right to file its written version.
TVS Electric Mobility Ltd denied the allegations. The company argued that Gourav had not followed the maintenance schedule in the owner’s manual. It pointed to delays in the first four scheduled services.
The commission, however, said delayed servicing did not automatically free the dealer from its responsibility to provide proper after-sales service.
It also held that the manufacturer could not completely avoid the proceedings merely because it operated through a dealer.
The commission found that Gourav had made repeated visits to the service centre. It held that the failure to provide effective and satisfactory service caused him inconvenience and mental agony.
The commission directed the opposite parties to jointly and severally pay ₹30,000 as compensation.
It also ordered the dealer to repair the scooter and return it in roadworthy condition within 15 days of receiving the order. The dealer cannot charge Gourav for the repairs.
The commission awarded another ₹10,000 towards costs and allowed 45 days for compliance.
If the compensation remains unpaid after the stipulated period, it will attract 9% annual interest from the date the opposite parties receive the order.
