Hyderabad consumer commission orders Tata Curvv repairs, 3-year warranty
HYDERABAD: The District Consumer Disputes Redressal Commission-III, Hyderabad, has directed Tata Motors Ltd and dealer Orange Auto Pvt. Ltd to rectify defects in a Tata Curvv purchased by a Hyderabad-based company. The commission also ordered replacement of faulty parts at no cost, a senior technical factory expert’s fitness certificate and a three-year extended warranty.
The order was passed in C.C. No. 124 of 2025 on August 21, 2026. The complaint had been filed on May 28, 2025, by M/s Ganga Food Tech & Spices Pvt. Ltd, represented by its director Rajan Gupta.
The order was passed by a bench comprising M. Ramgopal Reddy, President, and J. Shyamala, Member.
The case concerned a Tata Curvv, registration number TG 12 B 3330, purchased on October 28, 2024. The complainant alleged several defects, including problems with the reverse gear, engine lagging, driver-side daytime running light, co-passenger window glass, clutch, tailgate switch, indicator volume control and vehicle settings.
Commission finds multiple defects in new Tata Curvv
Ganga Food Tech & Spices Pvt Ltd, represented by director Rajan Gupta, filed the complaint.
The firm bought a Tata Curvv on October 28, 2024, for ₹17,69,990, excluding registration, insurance and other charges. It said its total spending on the vehicle crossed ₹21 lakh after including taxes, insurance and accessories.
The company alleged that several problems appeared within days of delivery. These included reverse gear issues, engine lag, a faulty driver-side daytime running light (DRL), co-passenger window problems, clutch issues, a tailgate switch fault and indicator volume problems.
The complainant also reported outside noise entering the cabin. It said vehicle settings returned to default after every restart. The firm took the vehicle to Orange Auto’s service centre on November 14, 2024.
It alleged that the dealer kept the vehicle for more than three months but failed to resolve the problems.
Tata Motors, dealer deny major fault
Orange Auto said it attended to the reported issues and carried out a road test of around 25 km.
The dealer said the vehicle was roadworthy and ready for delivery on April 1, 2025.
However, the complainant refused to take the vehicle without a senior technical expert’s fitness certificate and a replacement undertaking. Orange Auto also argued that it was only an authorised dealer, not the manufacturer. It further disputed the complaint because the vehicle was allegedly bought for commercial use.
Tata Motors said the vehicle first went to Maximus Motors on November 14, 2024, with 1,240 km on the odometer.
It said Orange Auto recorded the vehicle’s first service at its facility on February 27, 2025, when the odometer showed 8,021 km.
The company said it later resolved the reported issues.
Tata Motors replaced the gear changer under warranty. It addressed the passenger door-glass issue through a software update and replaced the right-hand DRL under warranty. Software updates also addressed high RPM in second gear, auto high-beam checks and music-system settings.
The manufacturer said it inspected the clutch and found it working properly.
Commission orders repairs, warranty and compensation
The commission noted that both Tata Motors and Orange Auto claimed the vehicle was roadworthy and ready for delivery.
However, neither party provided the expert fitness certificate or replacement guarantee sought by the complainant.
The commission applied the principle of res ipsa loquitur, meaning the facts speak for themselves. It said multiple mechanical and electronic problems in a new vehicle could not be ignored. The commission held Tata Motors and Orange Auto jointly and severally liable.
However, it rejected the demand for vehicle replacement or a refund.
The commission ordered the companies to conduct a test drive and replace all faulty parts at no cost.
They must also provide a fitness certificate signed by a senior technical factory expert before handing over the vehicle. The companies must provide a compulsory three-year extended warranty covering the engine, clutch assembly and core electronic units. The warranty will begin from the date of delivery. Orange Auto and Tata Motors must also return the vehicle without charging parking fees.
The commission partly allowed the complaint and gave the companies 45 days from receipt of the order to comply. If they fail to comply, the ₹1 lakh compensation will carry 9% annual interest from the date of default until payment.
