Akasa Airlines passengers stranded as Delhi flight delay sparks dispute

Hyderabad: Passengers of Akasa Airlines at Rajiv Gandhi International Airport (RGIA), also known as Shamshabad Airport, expressed growing concern on Monday due to a significant delay in their flight to Delhi.

According to reports, tensions escalated earlier today when passengers engaged in a dispute with airline staff over the lack of clarity regarding their delayed flight.

Passengers allege that staff members, who had issued boarding passes earlier, are now providing inconsistent information about the flight’s status, leaving travelers anxious and frustrated.

The scheduled departure time for the flight to Delhi was 5:00 AM this morning from Shamshabad Airport. However, the aircraft has not arrived yet, prompting passengers to urgently demand alternative travel arrangements.

Passengers of Akasa Airlines have expressed dissatisfaction with the responses received from airline personnel, and are insisting on being accommodated on other available flights.

It was learned that recently, the Rajiv Gandhi International Airport (RGIA) issued a travel advisory via Twitter, acknowledging disruptions caused by a global IT outage affecting various airline services. The airport assured travelers of its efforts to minimize inconvenience, advising them to contact their respective airlines directly for the latest flight updates.

Akasa Airlines and Indigo Airlines responded to the situation on social media platforms. Akasa Airlines expressed regret for the inconvenience caused to passengers and assured them of ongoing efforts with service providers to swiftly resolve the issue. Indigo Airlines acknowledged their systems being impacted by a Microsoft outage, affecting functions such as booking, check-in, access to boarding passes, and the operation of certain flights. They appealed for passengers’ patience during this period of disruption.

Additionally, a traveler shared a handwritten boarding pass on social media, highlighting the use of manual processes by airlines due to the software glitches affecting online flight services.